Job requisition ID :: 108390

Date: Jul 20, 2026

Location: Mumbai

Designation: Manager

Entity: Deloitte Touche Tohmatsu India LLP

T&T; - Customer- M&C; - Manager | Adobe Experience Manager (AEM) | Mumbai
- Job requisition ID : 108390
- Location: Mumbai
- Entity: Deloitte Touche Tohmatsu India LLP

The team

Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer

Key Responsibilities:
- Provide advisory, consulting, and technical implementation services to customers on Adobe Experience Platform and Adobe Journey Optimizer.
- Assess customer requirements, pain points, goals and make recommendations on solution architecture, design and roadmap.
- Configure Adobe Experience Platform services like Identity Service, Data Storage Layer, Profile dataset, Real-time Customer Profile etc.
- Implement data ingestion from various sources like CRM, MPNs, Website data, Mobile apps using APIs, Experience Data Model (XDM), schemas and mappers




- Create customer, visitor and product audiences using segments and AI/ML powered segments.
- Configure destinations to activate audiences in channels like email, Journey Optimizer, Ad Cloud and CRM systems.
- Implement Journey Optimizer features like journey orchestration, triggers, automations, actions, messages and offers.
- Develop custom applications, workflows and APIs to extend the platform as per customer needs.
- Troubleshoot technical issues, debug and optimize performance of customer implementations.
- Provide post go-live support, enhancements, maintenance and upgrades for customer solutions.
- Conduct product training, knowledge transfer and share best practices.
- Continuously track product updates and improve solution recommendations for evolving customer needs.

Skills and Experience
- 3+ years of implementation experience with Adobe Experience Cloud products especially Adobe Experience Platform

📌 T&T - Customer- M&C - Manager | Adobe Experience Manager (AEM) | Mumbai
🏢 Deloitte
📍 Mumbai