Role & responsibilities

Key Responsibilities

1. Operational & Performance Management
- Own overall zone P&L;, ensuring achievement of monthly and quarterly targets across supply onboarding, occupancy, revenue, and cost optimization.
- Drive execution of standard operating procedures (SOPs) to improve turnaround time, service quality, and operational efficiency.
- Track and improve key metrics such as occupancy %, onboarding cycle time, ticket resolution TAT, and portfolio utilization.

2. Team Leadership & Execution
- Lead and manage a team of Property Managers and Operations staff, with explicit goal-setting, reviews, and performance tracking.
- Set individual and team-level targets, conduct regular performance reviews, and ensure accountability.
- Build a high-performance culture focused on results, ownership, and continuous improvement.

3. Business Growth & Expansion
- Drive new supply acquisition and market expansion within the zone, aligned to growth targets.
- Build strong relationships with property owners, brokers, developers,



and local stakeholders to accelerate onboarding.
- Identify new micro-markets and execute go-to-market strategies to increase Nestaways footprint.

4. Customer Experience & Retention
- Ensure high customer satisfaction scores (CSAT/NPS) by proactively resolving tenant and homeowner issues.
- Analyze customer feedback and implement process improvements to reduce escalations and churn.
- Own escalation management and ensure timely, data-backed resolution.

5. Financial & Data Management
- Plan and manage the zone budget, ensuring cost discipline while meeting growth targets.
- Analyze dashboards, KPIs, and MIS reports to identify trends, gaps, and corrective actions.
- Deliver regular performance reviews and actionable insights to senior leadership.

6. Compliance, Risk & Safety
- Ensure full compliance with local regulations, company policies, and contractual obligations.
- Drive adherence to health, safety, and risk management standards

📌 Zonal Manager (Delhi)
🏢 Nestaway
📍 Delhi