A role in the Healthcare sector focused on outpatient clinics and ambulatory care delivery across India. This on-site position supports high-volume OPD operations, patient flow optimisation, front-desk coordination, and seamless clinical-admin handoffs. The role is ideal for candidates experienced in OPD workflows, EMR/HIS platforms, and patient-facing service delivery.

Primary Job Title: Outpatient Department (OPD) Coordinator

Role Responsibilities
- Manage day-to-day OPD front-desk operations: patient registration, appointment check-in/out, and queue management to ensure smooth patient flow.
- Own appointment scheduling and follow-up processes using clinic scheduling systems; optimise slots to reduce wait times and no-shows.
- Coordinate billing, insurance verification, and claims pre-authorisation with patients and third-party payers to minimise payment delays.
- Maintain accurate patient records in EMR/HIS; ensure timely data entry, document scanning, and confidentiality compliance.
- Act as primary liaison between clinicians, nursing staff, diagnostic services,



and patients to expedite consultations and investigations.
- Monitor OPD KPIs, generate daily/weekly operational reports, and support continuous improvement initiatives and SOP implementation.

Skills Qualifications
- Must-Have
- Diploma/Graduate with minimum 2 years experience in OPD, outpatient clinic, or hospital front-desk operations.
- Proficiency with EMR/HIS platforms and appointment scheduling systems; accurate data-entry and records management.
- Practical knowledge of medical billing processes, insurance verification, and basic claims handling.
- Solid organisational skills with ability to manage high patient volumes and competing priorities onsite.
- Fluent in English and local language(s); professional patient-facing communication and conflict-resolution skills.
- Preferred
- Bachelors degree in Healthcare Administration or related field.
- Certification or short course in Medical Records

📌 OPD Coordinator (Bengaluru)
🏢 Even
📍 Bengaluru