The Tele Sales Executive is responsible for generating appointments, converting enquiries into hospital visits, promoting hospital health packages, corporate health services, diagnostics, surgeries, preventive health check-ups, and maintaining continuous communication with prospective patients and referral sources.
This role is not merely about making calls. It is about building trust, understanding patient needs, educating them about Hopewell Hospital's services, and converting enquiries into OPD visits, admissions, surgeries, and long-term relationships.
The executive represents the hospital's first impression and must demonstrate empathy, professionalism, and excellent communication skills.
Key ResponsibilitiesPatient Lead Management
- Handle all incoming enquiries promptly.
- Contact leads generated through digital marketing.
- Follow up on website enquiries.
- Follow up on WhatsApp enquiries.
- Respond to missed calls.
- Follow up on social media leads.
- Maintain CRM accurately.
- Ensure zero lead leakage.