Job Description

Position: Customer Success Manager – Growth & Retention
Location: Bangalore - Next to Kudlu Metro Station, Hosur Road, Bangalore
Experience: 3-8 years

About Cubic Logics:

Cubic Logics is a "Great Place to Work" certified global technology company delivering AI-enabled, Microsoft 365 native business and HR solutions under its flagship brand Apps365.com, serving customers across the US, Europe, and the Middle East. Our products support digital transformation for thousands of organizations, including Fortune 500 enterprises and leading global brands. We are trusted for our innovation, security, scalability, and measurable business impact. Our culture is performance-driven and ownership-focused, built on agility, accountability, and continuous learning in a quick-growing global environment.

Job description:

We’re looking for a senior Customer Success professional to own and drive the end-to-end post-sales function across a portfolio of global customers.

This role carries clear accountability for customer retention and revenue expansion (renewals, upsell,



cross-sell), while also leading a small team of CSMs to deliver consistent, high-quality customer outcomes.

You will act as a trusted advisor to customers, ensure strong product adoption, and bring structure, predictability, and scalability to the Customer Success function.

Key Responsibilities:
- Own the complete post-sales lifecycle—from onboarding and adoption to renewal and account growth.
- Drive customer retention and expansion by aligning product capabilities with customer business outcomes.
- Build and manage strong relationships with key stakeholders, ensuring consistent engagement and long-term partnership.
- Identify and execute upsell and cross-sell opportunities based on customer needs, usage patterns, and value realization.
- Establish structured account plans, engagement models, and success playbooks across the portfolio.
- Proactively identify risks and drive mitigation to ensure c

📌 Customer Success Manager (Bengaluru)
🏢 Cubic Logics India
📍 Bengaluru