Job Summary
Introduction
At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
Link for our website: About NIIT MTS
NIIT is an equal chance employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Job Overview
The Associate Training Coordinator – Managed Services supports end-to-end training administration for global clients by coordinating logistics, managing learner communications, and handling LMS activities to ensure smooth training delivery across regions.
Roles And Responsibilities
- Assist the customers with the Training Administration issue via E-mail
- Provide the customer with resolutions / Training scheduling options
- Gather additional information about reported issues
- Perform detailed case analysis and document the case in the system and generate ticket
- Generate daily / weekly reports for the customer on Microsoft Excel