Job Description:
- Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices
- Ensuring security and upgrades are applied to IT Assets and kept up to date
- Should have experience in End User Support & Strong knowledge in troubleshooting.
- Taking ownership of technical issues, and working with our development group to resolve more
- Support users in testing new applications
- Support in obtaining digital certificates for users and Servers
- Ensure backups are taken regularly
- Support BCP/DR activity
- Windows security Patch management
- Positive Knowledge of Antivirus
- Support users with mobile devices
- Manage inventory of IT equipments
- Place an order for IT devices after necessary approvals
- Should be able to communicate in English with internal Team, Client and Vendors.
- Single point of contact for all IT Day to day tasks