We're growing our Customer Support team at Cosmix Wellness, and I'm looking for a Senior Customer Support Specialist to join us in Bangalore.

At Cosmix, we’re building a wellness brand that genuinely puts customers at the center of everything we do. This role is critical in shaping how our customers experience us every single day. I’m looking for someone who sees customer support as more than just resolving tickets, someone who takes ownership, builds trust, creates meaningful interactions, and constantly looks for ways to raise the bar.

What you'll be working on:
- Supporting customers across email, social media, and Salesforce CRM with clarity, empathy, and speed
- Managing customer cases end-to-end while maintaining strong SLA adherence
- Owning customer satisfaction (CSAT) and driving continuous improvement
- Working closely with Operations, Marketing,



and Product teams to deliver a seamless customer experience
- Identifying patterns in customer queries and proactively improving processes and journeys.

What we're looking for:
- 3–5 years of experience in customer support, ideally in a quick-paced or consumer-facing environment
- Hands-on experience with Salesforce CRM
- Strong understanding of SLA management and customer support metrics
- Excellent written and verbal communication skills with a customer-first mindset
- A proactive, ownership-driven approach with high accountability
- Someone who enjoys solving problems, thinking critically, and thrives in a dynamic environment.

📌 Senior Customer Support Specialist (Bengaluru)
🏢 Cosmix
📍 Bengaluru