Job Opening: Operations Associate

Location: Kannur, Kerala

Experience: 0 – 2 Years

Education: Any Bachelor’s Degree

Mandatory Requirement: Valid Driver’s License

About the Role

We are looking for an energetic, organized, and proactive Operations Associate to manage daily administrative, logistical, and student support functions at our Kannur learning center. In this key operational role, you will ensure our academic activities run seamlessly, manage facility logistics, and deliver an exceptional experience for our students.

Key Responsibilities
- Center & Administrative Operations:
- Oversee daily facility operations, administrative record-keeping, and center scheduling.
- Assist with student admissions, onboarding procedures, and document verification.
- Hostel & Facility Oversight:
- Supervise daily hostel routines, room allocations, cleanliness, and maintenance.
- Ensure a safe, hygienic, and disciplined residential environment for students.
- Resolve resident grievances promptly and maintain accurate occupancy/incident logs.
- Logistics & Transportation:




- Coordinate student and staff transportation schedules and route planning.
- Liaise with transport vendors to ensure timely, reliable, and secure services.
- Student Experience & Grievance Support:
- Act as the primary point of contact for student concerns, ensuring quick and empathetic resolutions.
- Maintain a structured grievance tracking system in collaboration with internal teams.
- Academic Support Operations:
- Help organize class schedules, distribute course materials, and support live/online class setups.
- Keep student data updated across internal CRM and LMS platforms.
- Provide logistical support to faculty members for seamless class delivery.
- Cross-Functional Collaboration:
- Work closely with Sales, Content, and Customer Success teams to align operational goals.
- Assist in organizing examinations, assessments, and center events.
- Reporting & Compliance:
- Maintain operational metrics, inc

📌 Operations Associate (Kannur)
🏢 XYLEM LEARNING
📍 Kannur