Head of Customer Success

Mumbai | Full time | In-office | Leadership Role Team Management Required

We're Building the Brain of Global Logistics

LogisticsNow is a fast-scaling logistics technology and supply chain SaaS startup, trusted by thousands of logistics partners across tens of thousands of routes in 10+ countries. Backed by Shell and Flipkart-Walmart, we're transforming how enterprises make freight, transportation, and supply chain decisions with AI-driven logistics intelligence.

Winning an enterprise logo is the start. Keeping it, growing it, and turning it into a reference — that's the compounding engine of a SaaS business.

As Head of Customer Success, you'll own that engine: the strategy, the metrics, and the team that delivers it.

This is a leadership role with full ownership of the post-sale customer journey — onboarding, adoption, retention, renewals, and expansion — across enterprise accounts in India and global markets. You'll build and lead the customer success team, and sit at the leadership table shaping company strategy.

What You'll Own -




- The end-to-end post-sale customer journey — onboarding, implementation coordination, adoption, value realization, renewals, and expansion for enterprise accounts
- Building and leading the Customer Success team — hiring, coaching, and developing CSMs and support talent; defining roles, account coverage models, and career paths as we scale
- Customer success strategy and playbooks — customer segmentation, health scoring, QBR frameworks, escalation processes, and success plans tailored to enterprise supply chain and logistics customers
- Renewals and expansion revenue — partnering with sales on upsell and cross-sell motions, and owning the renewal pipeline end to end
- Voice of the customer at the leadership table — channeling customer insight into the product roadmap, working directly with the founder, product, and engineering
- Customer advocacy — building a bench of referenceable customers, case studies

📌 Head Customer Success (Mumbai)
🏢 LogisticsNow
📍 Mumbai