Service CMDB CSDM Solution Architect:

We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking setting.

This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management.

1. Key Responsibilities:
- Define the enterprise CMDB and CSDM architecture, including:

1. Service models (business, application, technical services)

2. CI class hierarchy, relationships, and lifecycle states
- Lead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate)
- Define service modelling standards for Tier-1 / critical banking services
- Architect Discovery and Service Mapping strategy for accurate dependency mapping
- Define integration and data ingestion patterns (IntegrationHub, APIs, MID Servers)
- Establish CMDB governance, including:

1.



Data quality standards

2. Reconciliation and source-of-truth rules

3. Certification and audit controls
- Provide architectural oversight for CMDB usage across:

1. Incident, Change, Problem

2. ITOM, AIOps, and service impact analysis
- Produce architecture artefacts, standards, and design documentation
- Act as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk

2. Required Skills & Experience:
- 7+ years of ServiceNow platform experience
- Deep expertise in:

1. CMDB architecture

2. CSDM implementation

3. Service modelling in large enterprises
- Strong hands-on knowledge of:

1. Discovery

2. Service Mapping

3. IntegrationHub / APIs
- Proven experience delivering CMDB in banking or regulated environments
- Strong understanding of:

1. CI lifecycle management

2. Operational resilience

3. Audit and control requirements
- ServiceNow certifications strongl

📌 ServiceNow Solution Architect (Delhi)
🏢 Forward Eye Technologies
📍 Delhi