*When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.*
Job Title

Customer Service Engineer
Location(s)

Delhi
Job Description

Responsibilities

· Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.

· Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Planning and executing work in an effective and effective manner,



providing the highest levels of customer service support and the best possible financial performance.

· Team Development: Builds a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals and ensure that FSE’s possess adequate skills and instrument expertise to provide best-in-class service and support. Ensure that all team members are fully developed in the skills and abilities required to serve customers in them

· areas. In addition to technical development, work with FSE’s to develop business skills towards increasing account penetration and overall profitability of service and support calls (time spent, billing, parts utilization, repair/replace decisions, etc.).

· Resource Planning and Deployment: Ensures FSE’s deployment to meet customer demand in region. Develop and maintain ongoing communication and a strong working relationship with peers to understand and manage resource availability / limitations. E

📌 Customer Service Engineer (Delhi)
🏢 USOS OneSource Services US
📍 Delhi