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Job Description:
The aim of the Service Engineer is to provide with service and technical support to the customers. Develop and maintain regular contacts with customers for long time agreement at all levels. Implement the service plan to increase the customer satisfaction.
In this role your responsibilities are:
- Execute the service plan effectively
- Handle installation/ startup of electric tools
- Executing Annual service agreements
- Handle Customer Complaint (Warranty/ Goodwill/ Others)
and ensure proper logging into QCM database
- Resolve issues of the specified territory and also be carry out day to day functions of service related job
- Ensure and meet the target response time
- Provide customer training for better up time of the product
- Co-ordinate with service sales team for proper execution of service plan
- Guide/Assist service Engineers to perform duties effectively
- Mange the key accounts directly and ensures customer satisfaction
- Arrange for customer presentations to improve product life cycle
- Co-ordinate with Project & Sales team for installation of machines allocated to service
- Analyze the problems and guide the team accordingly
- Ensure “Safety Health and Workplace” compliance at on site workshop
- Find out the red-flags and analyze the root cause for failures
- Provide support to the aftermarket sales team in lead generations for AMCs and Spare parts
- To handl
📌 Service Engineer (Pune)
🏢 Atlas Copco Group
📍 Pune
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