The Ecolab Global Intelligence Center (EGIC) is Ecolab Digitals 24/7 intelligence engine monitoring 192,000+ connected devices, processing 120B+ data points annually, and delivering $22M+ in verified customer value across water treatment, food safety, and industrial operations.
We are hiring Account Management / Customer Success qualified for Institutional & Specialty business to drive the commercial impact of Ecolabs digital solutions. In this role, you will work directly with customers and field sales representatives to grow digital adoption, ensure value realization, and expand the footprint of digital programs within assigned accounts.
This is a customer-facing commercial role not a traditional analyst position. You will own the post-sale customer relationship: driving onboarding, tracking adoption and usage, building value stories, managing renewals, and identifying expansion opportunities in partnership with field sales. Youll need the commercial instinct to spot growth opportunities and the analytical rigor to prove value with data.
Key Responsibilities
Customer Success & Value Realization
- Own the post-sale customer relationship for assigned digital accounts within your segment serve as the primary EGIC point of contact for adoption, value delivery, and ongoing engagement.
- Drive structured onboarding and user enablement to accelerate time-to-value after deployment.
- Track and report customer value realization (TVD) using usage analytics, dashboards, and outcome metrics translating data into compelling value narratives for customers and internal stakeholders.
- Conduct regular business reviews with customers, presenting realized value, usage trends, and actionable recommendations to strengthen engagement and deepen program adoption.
Account Growth & Expansion Support
- Partner with field sales representatives to identify and pursue upsell, cross-sell, and multi-site replication opportunities within existing accounts.
- Build account
📌 Account Management (Pune)
🏢 Ecolab Global Services
📍 Pune
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