Central Operations – Offline Retail

Backend Operations, Audit, Store Tech & Operational Excellence

Function

Central Operations – Offline Retail

Reports to

Head of Offline Operations

Location

Corporate Office (Pan-India scope)

Scope

2,500+ stores across India

Type

Full-time | Central, cross-functional role

About the Role

This is the role that keeps our pan-India store fleet running consistently, efficiently and to a high standard — every day, in every store. As the owner of the backend operating system behind our retail network, you will define how stores operate, how compliance is verified, how technology is used to measure and improve performance, and how change is rolled out across thousands of stores without disruption.

Working closely with Audit, Loss Prevention, Business Development, Training & Academy, Visual Merchandising, Tech and Field leadership, you will turn policy and standards into reliable execution on the shop floor. If you enjoy building structure at scale and seeing your work show up in real stores, this role offers exactly that.





What You’ll Own
Store Technology & AI Implementation

• Drive the ideation and rollout of the AI charter and operations technology across the store network, in partnership with Tech and Product.

• Lead the deployment of initiatives such as CCTV-based footfall measurement and AI-based store cleanliness and grooming monitoring.

• Ensure data accuracy and store-level adoption, with telemetry feeding back into everyday operational decisions.
Backend Operations SOPs

• Define, document and maintain the end-to-end SOPs governing backend store operations across COCO, FOFO and HOB formats.

• Standardise procedures across the fleet, version-control changes, and keep SOPs current with new processes, formats and launches.

• Run a explicit adoption and review cadence so every store operates to a single, consistent standard.
Audit Mechanisms & Corrective Action

• Design and own the audit framework and scoring mechanism

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