Job Purpose
The Senior Director, ServiceNow Platform & Enterprise Tools defines and owns the vision, strategy, and multi-year roadmap for GSK’s enterprise productivity technology ecosystem, including ServiceNow, Atlassian, Automation Engineering, Workflow/Case Management, and enterprise service delivery platforms. The role ensures these platforms drive operational excellence, frictionless digital experiences, and scalable enterprise services across all business units.
They oversee end-to-end product lifecycle management, leading Product Managers, Product Owners, Architects, and Analysts to deliver secure, resilient, and automated enterprise workflows. As the senior point of accountability for productivity platforms, the Senior Director governs platform demand, prioritization, service experience, financial stewardship, and vendor strategy. They drive enterprise-wide digital service transformation by enabling automation, standardization, and workflow orchestration across GSK.
Operating at global scale, the role ensures ServiceNow Platform & Enterprise Tools are reliable, up-to-date,
user-centered, compliant, and capable of supporting efficient operations across HR, Supply Chain, Tech, Finance, and corporate functions.
Key Responsibilities
Define and own the ServiceNow Platform & Enterprise Tools vision, strategy, and multi-year roadmap, aligning enterprise workflow optimization, service automation, and employee experience goals with business priorities and technology standards.
Apply product and platform management discipline, overseeing lifecycle management of ServiceNow, Atlassian, Automation platforms, and related productivity technologies.
Lead prioritisation and business case development, using value frameworks based on efficiency, automation ROI, experience uplift, service quality, operational resilience, and enterprise scalability.
Direct and support Product Managers and Product Owners, ensuring requirements are translated into secure, policy-compliant, re-us
📌 Senior Director (Bengaluru)
🏢 GSK
📍 Bengaluru