1. Content Creation:

• Develop process, product, and domain-specific training content for employees.

• Create and update workbooks, SOPs, training decks, and learning materials.

• Convert learning content into digital and self-learning formats for easy accessibility.

• Incorporate automation tools, AI-based learning modules, and LMS platforms into content development.

2. Training Delivery:

• Conduct product, process, and refresher training sessions for employees.

• Deliver classroom, virtual, and blended learning programs effectively.

• Provide regular feedback and performance updates to stakeholders and operations teams.

• Leverage automation tools such as LMS, digital assessments, and analytics dashboards during training delivery.

3. Process Knowledge Test:

• Collaborate with SMEs to create assessment scenarios and knowledge checks.

• Conduct assessments for recent hires and refresher training batches.





• Maintain and update assessment repositories for future reference and usage.

• Use automated testing platforms and reporting tools to evaluate training effectiveness.

4. On-the-Job Training (OJT) New Hire:

• Coordinate with Operations to finalize OJT schedules and training plans.

• Conduct structured OJT sessions for new hires post classroom training.

• Monitor trainee performance and provide regular coaching and support.

•Share progress reports and feedback with management and operational stakeholders.

5. Needs Improvement (NI):

• Identify bottom quartile performers through audit and effectiveness reports.

• Conduct refresher training sessions based on identified skill gaps.

• Track performance improvement and maintain training intervention records.

• Share progress updates and action plans with Operations stakeholders.

📌 Mortgage Trainer (Bengaluru)
🏢 Stellar Innovations
📍 Bengaluru