Role & responsibilities

"Key Responsibilities:
- Manage and support critical banking applications, payment systems, file servers and IT infrastructure to ensure high availability and operational stability.
- Perform system administration activities including user access management, system maintenance and periodic reviews.
- Monitor and resolve IT incidents, service requests and operational issues within agreed service levels.
- Oversee outsourced IT service providers and ensure compliance with service level agreements.
- Manage server room facilities, access controls, environmental monitoring and IT asset security.
- Coordinate application patching, upgrades, disaster recovery drills and business continuity activities.
- Act as the primary liaison with Head Office IT teams for local technology initiatives and support requirements.
- Manage IT procurement processes including vendor coordination, purchase requisitions, asset inventory and maintenance contracts.
- Maintain records of IT assets, software licenses, system access approvals and related documentation.




- Coordinate with telecom and network service providers to maintain connectivity and ensure system availability.
- Support implementation of local and regional IT projects, technology upgrades and change requests.
- Gather business requirements, coordinate user acceptance testing (UAT) and ensure readiness of procedures before implementation of system changes.
- Coordinate with internal and external stakeholders, including vendors, regulators and payment system support teams, for operational and project activities.
- Support internal audits, regulatory inspections and compliance reviews by providing required information and evidence.
- Manage IT risk, cybersecurity controls, operational risk assessments, KRCSA/GRC activities and remediation of identified gaps.
- Ensure compliance with local regulatory requirements, bank policies, information security standards and technology governance frameworks.
- Drive con

📌 Manager / Assistant Vice President - Information Technology (Mumbai)
🏢 Zecruiters Jobconnect
📍 Mumbai