Objective:

The incumbent is the process owner for the Order-to-Cash (O2C) cycle for the respective Sales Division. The CSM facilitates order processing, provides customer-related analytics, and supports price management, receivables management, and material planning. The role also serves as the single point of contact for the respective market segment sales teams and customers.

Roles and Responsibilities

A. Existing Order Management (Order Processing)
- Monitor daily sales performance by analyzing actual achievements against planned targets.
- Review pending orders with a focus on credit status and material availability.
- Coordinate with Sales and Finance teams for timely credit approvals and releases.
- Facilitate material dispatch planning and execution.
- Follow up payments and sales-related activities to ensure smooth order execution.

B. Current Order Management
- Manage vendor registration processes and support the preparation of tender-related documentation.
- Prepare proforma invoices and provide documentation support for export orders.




- Validate and create customer master records for both direct customers and end users.
- Manage pricing activities, including special price requests and system uploads.
- Review customer contracts and purchase orders to ensure compliance with company policies.
- Resolve channel partner queries and issues related to distributor and customer portals.

C. Post Order Management
- Generate sales analytics and insights to support decision-making by the sales team.
- Coordinate customer complaint handling, including initiation and processing of customer returns.
- Manage credit notes and order-related corrections in coordination with Sales and Finance teams.
- Support credit limit management, credit checks, and payment reminder processes in collaboration with Finance.
- Coordinate and communicate delivery schedules with the Mysore operations team and channel partners.
- Manage receivables by resolving pricing discrepancies and payme

📌 Assistant Manager (Bengaluru)
🏢 Klüber Lubrication India
📍 Bengaluru