Manager Business Performance & Customer Insights (Analytics & SAP/OTC Performance Focus)

Position Summary

We are seeking a technically skilled and insight- driven Manager to join the BPCI team, focusing on data analytics , SAP/OTC performance metrics , and dashboarding . This role is responsible for delivering operational transparency and business intelligence through performance dashboards, metric development , and automation that support Amgen''s global OTC strategy .

The role will enable a culture of data- driven decision -making and operational excellence across regions by owning analytic capabilities and working collaboratively with internal partners to scale solutions. You will support performance tracking, analytics innovation , and continuous improvement efforts .

Key Responsibilities
- Design, build, and maintain interactive Power BI dashboards and reports that monitor critical OTC performance metrics across order management, returns, chargebacks , credits , and customer complaints .
- Translate business needs into scalable data solutions using SAP ERP,



Salesforce and other enterprise systems.
- Partner with global GCX, Supply Chain, and DTI teams to ensure data accuracy , standardization , and effective reporting for key business processes.
- Lead development of current metrics and reporting frameworks to measure operational effectiveness , customer experience , and digital adoption trends.
- Provide analytics support for strategic initiatives such as process automation , system integration , and continuous improvement projects .
- Drive insights on customer behavior and pain points by integrating multiple datasets and collaborating with the Customer Journey, Service Delivery, and Product teams .
- Establish governance around dashboard design, data sources , and reporting standards to ensure consistency and alignment with enterprise objectives .
- Deliver training, documentation , and self-service tools to enhance analytics capabilities across the GCX team

📌 Manager Business Performance (Hyderabad)
🏢 Amgen
📍 Hyderabad