Position Overview

The Salesforce Service Cloud Architect is responsible for designing, implementing, and

optimizing scalable Service Cloud solutions that align with business goals. This role will lead

end-to-end architecture across the service ecosystem, including case management, omnichannel

routing, knowledge management, integration patterns, automation, and overall platform

governance. The architect will partner with business stakeholders, product owners, and technical

teams to drive service excellence and digital transformation.

Key Responsibilities

Solution Architecture & Design

Lead the architecture and design of complex Salesforce Service Cloud solutions, ensuring

scalability, security, and adherence to best practices.

Translate business requirements into highlevel and detailed technical designs for Service Cloud

features like Case Management, Omni-Channel, CTI, Knowledge, Digital Engagement,

SelfService Portals, and Field Service (optional).

Define and maintain architectural standards, reference architectures, and integration patterns.





Salesforce Implementation & Delivery

Oversee configuration and development across Service Cloud components (flows, automation,

case workflows, routing, macros, screens, console apps).

Guide developers and admins in implementing high-quality solutions.

Perform technical reviews, solution validations, and release planning.

Position Overview

The Salesforce Service Cloud Architect is responsible for designing, implementing, and

optimizing scalable Service Cloud solutions that align with business goals. This role will lead

end-to-end architecture across the service ecosystem, including case management, omnichannel

routing, knowledge management, integration patterns, automation, and overall platform

governance. The architect will partner with business stakeholders, product owners, and technical

teams to drive service excellence and digital transformation.

Key Responsibilities

Solution Architecture & Desig

📌 Salesforce Agentforce Lead (India)
🏢 Hanivisu Technologies
📍 India