Roles and Responsibilities
- Provide exceptional after-sales service support to customers, ensuring timely resolution of issues related to car servicing, warranty handling, and technical services.
- Handle customer complaints and queries in a qualified manner, identifying solutions or escalating issues when necessary.
- Coordinate with workshop teams to ensure efficient execution of repairs and maintenance tasks.
- Maintain accurate records of customer interactions, transactions, and inventory management.
- Collaborate with other departments (e.g., sales, marketing) to promote additional products or services.