Nanoheal is redefining digital device management through AI-driven automation. Our platform proactively detects and resolves device issues, enabling seamless experiences across laptops, desktops, mobile devices, and IoT endpoints.
With self-healing automation and self-service capabilities, Nanoheal empowers IT teams to focus on strategic initiatives while ensuring employees and customers stay productive with uninterrupted digital experiences.
Key Responsibilities:
- Manage customer onboarding and product implementation.
- Conduct product demonstrations and user training sessions.
- Build and maintain strong customer relationships.
- Understand customer requirements and provide appropriate solutions.
- Troubleshoot customer issues and coordinate with Product and Engineering teams.
- Track customer issues and ensure timely resolution.
- Gather customer feedback and recommend product improvements.
- Drive product adoption and improve customer satisfaction.
Required Skills:
- 12 years of experience in Customer Success, Technical Support, Product Support, or a similar role.
- Experience working with B2B SaaS products.
- Strong verbal and written communication skills.
- Excellent presentation and customer-facing skills.
- Good technical understanding of APIs, SQL, JSON, integrations, and cloud concepts.
- Solid analytical and problem-solving abilities.
- Ability to quickly learn new products and technologies.
- Ability to explain technical concepts to both technical and non-technical users.
- Experience with CRM tools, Jira, or Confluence is preferred.