Join a agile team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities
- End-to-end support for application + infrastructure flows; execute operational policies/procedures to ensure uptime and stable business operations.
- Monitor production for anomalies, respond to alerts/events, and continuously improve observability (e.g., Geneos and broader APM/telemetry stack) to detect issues earlier and reduce MTTR. Own major incidents end-to-end (triage, escalation, comms, restoration). Drive trend analysis and structured problem management across full stack.




- Perform post-incident root cause analysis, track preventative actions, and implement permanent fixes to improve reliability.
- Build scripts/tools to reduce manual toil (health checks, remediation, deployment support), improve consistency, and enable self-service/self-healing where possible.
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and root-cause hypothesis generation from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- Develop deep expertise in key apps/systems; document and share best practices across teams/regions.
- Run service reviews,

📌 Technology Support II professional (Mumbai)
🏢 JPMorgan Chase Bank
📍 Mumbai