We are seeking a skilled NICE CXOne Engineer with strong experience in Studio scripting, IVR development, routing design, and API integrations. The ideal candidate will have hands-on expertise in NICE InContact CXOne solutions and cloud-based environments. This role requires collaboration with architecture teams, business stakeholders, and cross-functional technical teams to design, develop, and support contact center solutions.
Responsibilities
- Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
- Design and build call flows and integrate backend systems using application programming interfaces (APIs).
- Manage NICE Business Units (BU) and contribute to solution design and network optimization.
- Provide routing design and implementation for contact center technologies.
- Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
- Provide technical support and troubleshooting assistance when scripting issues arise.
- Coordinate issue communication and resolution with multiple technical teams during production incidents.
- Review support tickets with agency leadership and oversee issue resolution across teams. Qualifications
- 3+ years of experience with NICE InContact CXOne.
- 3+ years of qualified experience with NICE CXOne Studio scripting.
- Hands-on experience designing and implementing NICE CXOne solutions.
- Experience working with cloud-based SaaS, PaaS, or IaaS providers.
- Experience with virtualized systems including application servers, databases, and networking infrastructure.
- Ability to understand business requirements and translate them into technical solutions.
- Strong conflict management and organizational communication skills.
- Excellent communication and teamwork abilities.
Nice to Have
- Experience in Contact Center dashboard creation.
- Basic knowledge of intersystem networking and data traffic flow between components.
- Ab