Windows & Cloud Infrastructure Engineer (Level 2)-
Male candidates only
Organization /Function:
Work on the incidents and Service requests during work shifts and guide peers and junior IT specialists
Years of experience
4 to 8 years
Shift
24x7 Rotational (Includes night shifts and weekend coverage)
Relevant Experience: Min 4 years of experience working on Windows Server Infrastructure and at least 1 year of L2 level support on Windows Sever, Hardware and VMware
Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record.
Company Overview:
Stratogent provides managed services for on premise and cloud hosted infrastructure. Our customers are large or mid-sized corporations, predominantly in USA. We were founded in 2005 and operate out of Silicon Valley and Bangalore.
Customers entrust the 24x7 monitoring and management of their entire infrastructure stack to Stratogent so they can focus on the application functionality or business level projects.
Stratogent is among the few managed service providers with true hybrid cloud expertise. Customers ask us to extend or migrate their infrastructures between datacenters, AWS, Azure cloud as well as Office 365. We wrap the compute-storage-network platform with our monitoring, backup and security operations services that cover all the 24x7 requirements of running an enterprise grade application.
Job description:
- The primary responsibility is to work on the existing or new Incidents, Service requests and Tasks
- Escalation point for L1 and triage the unresolved incidents or Requests to L3
Business Relationships:
- Constantly communicates with L1, L2 and L3 associates across the various towers
Key Responsibilities
Process
- Day to day Operational issues, requests and Project tasks
- Incident response and resolution within SLA's with valuable analytical and troubleshooting skills
- Escalating to L3 engineers to avoid the SLA breach for high priority inci