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Qualification:
Graduate in Life Sciences, Pharmacy, Biotechnology, Biomedical Engineering, or Mechanical Engineering
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Experience:
12+ Years
Are you a seasoned leader with extensive experience in the
Medical Devices industry
and a proven track record of managing large-scale operations? We are looking for a dynamic
Senior Operations Manager
to drive operational excellence.
Key Responsibilities
✅ Lead end-to-end global
Product Quality Complaint (PQC)
operations for a team of approximately
200+ professionals
.
✅ Ensure regulatory compliance, audit readiness, CAPA governance, and quality performance across complaint management processes.
✅ Manage customer escalations and build strong stakeholder and client relationships.
✅ Drive operational transformation through automation, AI, analytics,
and continuous improvement initiatives.
✅ Lead strategic governance programs and support regulatory inspections and audits.
✅ Deliver business outcomes by achieving KPIs, SLAs, financial targets, and customer satisfaction goals.
✅ Build and develop high-performing teams while fostering a culture of quality and compliance.
Required Experience
✔ 12+ years of experience in the Medical Devices industry, preferably in a Medical Devices BPO workplace.
✔ 8–10+ years of leadership experience managing large-scale global operations.