What you'll be working on
- Take accountability to ensure customer delight for every 1P Customer
- Create and enforce workflows to ensure service SLAs are met for both offline and online customers
- Create and design workflow for Self service options for customers to improve the experience
- Work with City leads to ensure strict the partner is meeting the performance/expectations.
- Create and implement Customer Service Auto Bots to resolve complex problems in a structured way
- Monitor effectiveness of bots and self serve tools, understand customer feedback and take corrective action/iterations
- Interact closely within all sections of the company to figure out the customer experience improvement areas and execute seamlessly across geographies.

You'd fit in if:
- You can Drive High performance customer focused culture : Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.




- Keen observation skills to study audience engagement to build a sustaining healthy retention and re-engagement metrics.
- Identify key metrics and have the eye to extract meaningful data from customer analytics dashboard and define suitable action
- Robust communication and stakeholder management skills
- Build Versatile and transparent culture : Hire talent with complementary skills, over communicate with ground teams and be always approachable.
- Work with the owner's mindset : We are looking for owners - not employees. You will represent what we stand for and serve as culture carriers

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Delight Professional (Bengaluru)
🏢 1Pharmacy Network
📍 Bengaluru