We are looking for an experienced VMware VCF Support Specialist to provide expert-level technical support for VMware Cloud Foundation (VCF) environments. The role involves troubleshooting complex issues across VCF components, including vSphere, NSX, vSAN, and SDDC Manager, while ensuring platform stability, performance, and customer satisfaction.
The ideal candidate should have solid experience in VMware Cloud technologies and the ability to troubleshoot complex enterprise environments, perform Root Cause Analysis, collaborate with cross-functional teams, and provide technical guidance to junior engineers.
Location: CBD Belapur, Navi Mumbai Client Site
Department: IT Infrastructure
Employment Type: Full-Time / Permanent
Experience: Minimum 5 Years of relevant experience in VMware Cloud technologies
Working Days: As per business and operational requirements
Key Responsibilities
- Provide expert-level technical support for VMware Cloud Foundation (VCF) and resolve complex technical issues.
- Perform in-depth troubleshooting and analysis of VMware Cloud Foundation components, including:
- VMware vSphere
- VMware NSX
- VMware vSAN
- VMware Cloud Foundation SDDC Manager
- Collaborate with customers and cross-functional technical teams to provide timely and effective solutions.
- Ensure customer satisfaction through effective issue resolution and technical support.
- Perform Root Cause Analysis (RCA) for critical incidents and implement corrective and preventive measures.
- Develop and maintain detailed technical documentation, troubleshooting guides, and Knowledge Base Articles.
- Participate in proactive initiatives to improve the stability, performance, and reliability of VMware Cloud Foundation environments.
- Mentor and support junior engineers by providing technical guidance and sharing best practices.
- Collaborate with product development and engineering teams to report product bugs, suggest enhancem