What are we looking for?

An L2 System & Application Support Engineer with robust production operations experience across applications hosted on cloud infrastructure. As a Technical Operations Engineer, you are responsible for the monitoring, incident management, reporting, release management and continuous operational improvement. Youll partner with L3/engineering teams, stakeholders, product teams and clients to ensure highest availability of the services/features. You will be responsible for root cause identification ensuring implementation of processes to prevent the recurrences. You’ll also help us continuously improve observability, runbooks, and operational readiness.

The candidate,

Must have skills:

1. 3+ years of experience in Level 2 Application support
2. Expertise in application and backend issue triage & analysis. Should have analyzed failures, error logs, done basic analysis, gather inputs and coordinate with Level 3
3. Own day-to-day product operations for cloud-hosted applications, including proactive monitoring, incident triaging, outage management,



and resolution while ensuring adherence to defined SLAs.
4. Demonstrate strong analytical capabilities to diagnose issues, drive incidents to closure, and adapt to evolving tools and techniques during real-time incident response.
5. Having worked upon support layers – L1, L2, L2.5, worked closely with the engineering L3 teams, Product teams and the Business Stakeholders
6. Troubleshooting knowledge in AWS, containerized workloads, and distributed microservices architecture.
7. Understanding the root causes, restoration of the services and final reporting
8. Monitor application and infrastructure using Datadog/Logicmonitor/Newrelic/Grafana or any monitoring tool
9. Usage of multiple tools and techniques to analyse the production issues across Applications, backend, data and infrastructure layers
10. Correlate logs, traces and metrics to isolate the failures across multiple services, understand the impa

📌 Production and Support Engineer (Bengaluru)
🏢 Devon Software Services
📍 Bengaluru