As a Technical Consultant, ServiceNow, you will design, configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. This role is primarily hands-on and focused on delivery.

You will work closely with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, and high-quality solutions. The ideal candidate will have strong experience in at least one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules, along with solid platform development skills and a strong focus on code quality, maintainability, and delivery excellence.

Roles & Responsibilities
- Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.
- Design and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or related modules.
- Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces,



and integrations as needed.
- Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.
- Translate approved requirements into scalable, supportable, and maintainable technical solutions.
- Troubleshoot issues, analyze root causes, and implement sustainable fixes.
- Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.
- Collaborate with stakeholders and project teams to clarify requirements and support delivery.
- Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.
- Maintain technical documentation and stay current with ServiceNow platform capabilities.

Qualifications & Experience
- 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
- Solid hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITO

📌 Technical Consultant, ServiceNow (Gurugram)
🏢 AHEAD
📍 Gurugram