As a Senior Technical Consultant, ServiceNow, you will own the endtoend solution build, ensuring every deliverable meets platform standards and best practices. You will guide development activities, mentor technical consultants and junior developers, and partner with Principal consultants to refine complex solutions. Beyond core ITSM, you will lead work on at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate intricate business needs into secure, scalable outcomes. Your deep platform expertise will influence platformwide implementations and drive consistent, highquality results across engagements.

Roles and Responsibilities
- Solution and Stakeholder Leadership
- Translate documented requirements into secure, scalable solutions that align with platform best practices and standards
- Conduct client and internal demos, clearly explaining technical approaches and outcomes
- Actively participate in Agile ceremonies (standups, sprint planning, retrospectives),



flagging technical risks during planning and helping build recent skill capabilities within the team
- HandsOn Development and Delivery Governance
- Build and extend coreplatform features, integrations, and applicationspecific functionality while enforcing coding standards and comprehensive documentation
- Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prodincluding cutover and rollback strategies
- Own defect resolution during UAT and hypercare, driving timely rootcause analysis, remediation, and continuous improvement
- Team Leadership and Mentoring
- Coach technical consultants and junior developers, providing actionable feedback and structured skills development
- Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines
- Facilitate training sessions and knowledgesharing forums to elevate overall technical capability
- Innovation and CrossProduct Leadership
- Lead delivery

📌 Senior Technical Consultant, ServiceNow (Gurugram)
🏢 AHEAD
📍 Gurugram