Your role

Job description:
- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- The Individual should bear positive attitude to make an effective, agile and service driven organization
- The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.
- Ensure on-time booking of service hours in SJA module manage forward planning of jobs
- Initiate Direct service to End customers improve Direct Service business.
- Focus achieve on timely completion of service issues
- Focus on all the service parameters stay aligned to the target defined
- Implement ECBs, SB Technical Changes as per PC Guidelines at field level
- Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
- Capable of conducting in house training for key customers dealer team
- Organize Service Camps/Road Shows and other field activities
- Effective timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY,



POWERCONNECT, MAM2 etc.)
- Support product companies / Marketing for new product trails
- Identify Non-service Taking customers Educate benefits of availing Genuine services spares.
- Work on Dealer Team management Guide dealer Service engineers provide technical support for service request (Dealer Customer), Stock recommendation Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
- Support to achieve budgeted spares order booking sales targets
- Drive self-serviceability module execution
- Capable of independently handling Service Quotes.

Customer Relationship:
- Collect customer feedback on service
- Analyse escalated customer-related problems and work with dealer team to resolve them
- Analyse factors causing dissatisfaction among customers,
- Review measures and take corrective action in coordination with Regional Service Manager, Product specialist

📌 Power Technique Customer Center professional (Hubballi)
🏢 Quincy Compressor
📍 Hubballi