Job Title: Salon Front Desk Receptionist

Job Summary:
The Salon Front Desk Receptionist is the first point of contact for clients. The receptionist is responsible for welcoming guests, managing appointments, handling payments, maintaining client records, promoting salon services, and ensuring a smooth and professional customer experience.

Key Responsibilities:
- Welcome clients with a warm, friendly, and professional attitude.
- Answer phone calls and WhatsApp messages
- Schedule, confirm, reschedule, and cancel appointments using the salon booking system.
- Check clients in and out efficiently.
- Process payments through cash, card, UPI, and other digital payment methods.
- Maintain accurate client records and appointment history.
- Inform clients about salon services, packages, memberships, and ongoing promotions.
- Recommend suitable retail products and services to clients.
- Coordinate appointments with hairstylists, beauticians, therapists, and nail technicians.
- Ensure the reception area is clean, organized, and welcoming.




- Manage daily cash transactions and prepare basic end-of-day reports.
- Follow up with clients for appointment reminders, feedback, and repeat bookings.
- Handle customer complaints politely and escalate issues when required.
- Assist in maintaining salon inventory records for retail products.
- Support marketing activities by collecting reviews, referrals, and customer feedback.

Required Skills:
- Excellent communication and interpersonal skills.
- Friendly, confident, and customer-focused personality.
- Solid organizational and multitasking abilities.
- Basic computer knowledge (MS Office, email, billing software, appointment software).
- Ability to work under pressure during busy hours.
- Professional grooming and positive attitude.
- Basic sales and upselling skills.

Qualifications:
- High School (12th Pass) or Graduate.
- Previous experience in a salon, spa, hospitality, retail, or customer service is preferred.
- Knowledge of sa

📌 Front Desk Receptionist (Whitefield)
🏢 Vanity Fayre Salon
📍 Whitefield