Role Summary This role partners with teams across sub-divisions and leads team to define the strategy and design direction, architecture, development, and content disciplines and ensure cohesion across all communication channels. Additionally, this role ensures alignment between user experience strategy and overall business objectives to drive consistent and impactful digital experiences.
Responsibilities
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Creates user experience interface architecture strategies, leads program-level initiatives to meet business goals. Leverages research, conceptualization, visual design, information architecture to resolve complex issues.
3. Works with various teams to coordinate and deliver design, prototype, documentation, and strategy to improve the user experience. Presents and recommends solutions to senior leaders,
internal partners, and stakeholders.
4. Leads and mentors team to research and deliver competitive and quality solutions.
5. Uses qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions.
6. Collaborates with cross-divisional teams and product owners to define user and business requirements. Partners with the development team through to execution.
7. Ensures consistency in design standards, brand guidelines, and user experience principles across all digital platforms.
8. Drives innovation by identifying emerging UX trends, tools, and technologies to enhance product experiences.
9. Establishes and tracks key performance indicators (KPIs) to measure the effectiveness of design strategies and user engagement.
10. Facilitates stakeholder workshops and design thinking sessions to align cross-f