Customer is about much more than just the numbers. It s about attesting to accomplishments and challenges and helping to assure robust foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you re always ready to act ahead. Learn more about Customer
Job Responsibilities:
We are looking for a Consultant/Senior Consultant/Manager for Customer Strategy and Applied design focused on Strategy Operations. The role involves responsibility for leading a discrete work stream or module on a large-scale project or overall delivery lead in case of short term/ small scale engagement. The key focus sectors would be TMT organizations.
For instance, on a project for a telecommunication company, a Telecom Business Analyst plays a critical role in bridging business objectives and technology implementation. The role typically involves understanding the client s telecom operating model,
analyzing existing processes across BSS and OSS domains, and identifying gaps or inefficiencies in areas such as customer onboarding, order management, billing, and service fulfillment. The analyst works closely with business stakeholders, product teams, and technology architects to gather and document requirements, design future-state processes, and translate business needs into functional specifications for system implementation or transformation programs.
The responsibilities can include:
Serve as a trusted advisor by deeply understanding the client s telecom business solutions, and analyze document business requirements for telecom products, services, and operational processes.
Translate business needs into functional specifications for technical teams, ensuring clarity and feasibility.
Create detailed process flows, use cases, user stories, and BRDs/FRDs using industry-standard tools.
Evaluate existing telecom sys
📌 T&T- Customer (New Delhi)
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