The FM L2 engineer is troubleshooting the network , identifies the network related faults , do the field dispatch and service desk related activities. Also is doing the expert level investigation of the fault/incident or problem and localization of the failure area (e.g. network, infrastructure etc.). The failure resolution (“known errors”) is within the responsibility of this role, too.
- Autonomously performs tasks with a moderate level of guidance but within defined procedures / guidelines :Monitors alarms & does 1st level analysis for fault, incident and problem management; dispatches Trouble Tickets & Schedule Change Requests, ensures progress of all Trouble Tickets, monitors Trouble Tickets and ensure escalation requirements and follow-up,ensures the Trouble Ticket system is updated at all handover points,ensures all Change Requests are completed. supports process improvements,supports fault, incident & problem management tool development feedback.
- Undertakes function through analysis of status or performance indicators makes independent judgments,



decisions and recommendations and solves a range of individual or commonly recurrent abnormalities through knowledge and technical experience.
- Liaises, and takes leadership from an MS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups (EG Field Force, Care), in 3rd party organizations, and / or in the customer's organization for individual incidents, problems, changes or risks.
- Provides informal guidance and support to current team members with regard to the procedures to follow and the specific tasks required to perform the job effectively..
- May coach and provide on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions, particularly where the function is performed on a 24x7 basis, .
- May monitor the set of CR’s received by the functio

📌 Fault ManagementEngineer 2 (India)
🏢 NOKIA
📍 India