Job Description

We are hiring enthusiastic and customer-focused candidates for a US-based International Chat Process. This role involves handling customer queries via chat, assisting customers with products/services, resolving concerns, and driving sales conversions through effective communication and customer engagement.

This is an excellent opportunity for both freshers and experienced candidates who have strong written communication skills, a customer-first mindset, and are comfortable working in US night shifts.

Key Responsibilities
- Handle customer interactions through live chat support in a professional and timely manner
- Assist customers with product/service information, account-related queries, and issue resolution
- Identify customer needs and recommend relevant products/services to drive sales conversions
- Upsell/cross-sell products and services based on customer requirements




- Maintain high customer satisfaction by providing accurate and effective support
- Manage multiple chat conversations simultaneously while maintaining quality
- Meet individual and team performance metrics including:
- Customer satisfaction
- Response time
- Sales targets
- Quality standards
- Document customer interactions accurately in the CRM/system
- Follow company policies, compliance guidelines, and process SOPs

Eligibility Criteria
- Freshers & experienced candidates can apply
- Excellent written English communication skills
- Basic computer knowledge and typing proficiency
- Comfortable working in US shifts / night shifts
- Customer service or chat support experience preferred (not mandatory for freshers)
- Sales experience will be an added advantage
- Immediate joiners preferred

📌 Chat Support Executive (Chandigarh)
🏢 TP
📍 Chandigarh