We are seeking a agile and results-driven Centre Manager to lead Sales operations at Pravaayu Speciality Clinic. The ideal candidate will be responsible for driving revenue, enhancing patient experience, and ensuring smooth day-to-day operations. This role focuses on converting consultations into treatments, promoting referrals, and fostering long-term patient relationships.

Key Responsibilities:
Revenue Growth: Develop and implement strategies to drive revenue and increase the clinics profitability. Convert patients post-doctor consultation into active treatment plans.
Patient Conversion: Work closely with doctors and therapists to educate patients on treatment benefits, ensuring a smooth transition from consultation to therapy.
Patient Experience: Oversee and enhance the patient journey from initial inquiry to post-treatment follow-up. Ensure a welcoming and supportive environment for all patients.
Referral Program: Proactively drive the clinic's referral program by engaging satisfied patients and offering incentives for referrals.
Operations Management:



Manage the clinics daily operations, including scheduling appointments, coordinating with staff, and maintaining high standards of service delivery.
Team Leadership: Lead and motivate the clinics staff, ensuring all team members are aligned with the clinics goals and delivering exceptional service.
Customer Retention: Foster long-term relationships with patients by ensuring regular communication, follow-up on treatment progress, and addressing any concerns promptly.
Reporting & Analytics: Track and analyze key performance indicators (KPIs), providing regular reports to senior management on revenue, patient satisfaction, and operational efficiency.

Qualifications:
Bachelor's degree in Healthcare Management, Business, or a related field.
Prior Experience in B2C Sales, revenue generation, leads conversion, referral program, patient experience, customer retention as well.
Proven experience in healthcare, wellness,

📌 Business Manager (Borivali)
🏢 Pravaayu Healthcare
📍 Borivali