Job Description

Position: Customer Relations Executive (CRE)

Department: Customer Relations / Operations
Location: Wave One, Sector-18, Noida

Job Summary :

The Customer Relations Executive (CRE) is responsible for delivering exceptional customer service to tenants, visitors, clients and other stakeholders within the commercial, retail stores and corporate building. The role involves managing front-end customer interactions, handling complaints and service requests, coordinating with internal departments, and ensuring a seamless customer experience while maintaining the highest standards of professionalism.

Key Responsibilities

Customer Service & Relationship Management
- Provide prompt, courteous and qualified assistance to tenants, visitors and corporate clients.
- Build and maintain strong relationships with tenants to ensure high levels of customer satisfaction.
- Act as the primary point of contact for customer inquiries, requests, and complaints.
- Ensure all customer interactions reflect the organization's service excellence standards.





Complaint & Service Request Management
- Register, track and resolve customer complaints through the Complaint Management System (CMS).
- Follow up with customers until issues are satisfactorily resolved.
- Maintain complaint records and prepare closure reports.

Tenant Coordination
- Conduct regular tenant interaction meetings and gather service feedback.
- Assist in tenant onboarding and orientation regarding building facilities and operational guidelines.

Front Office & Visitor Management
- Welcome and assist visitors with professionalism and courtesy.
- Coordinate visitor access with the Security team.
- Ensure reception and customer service areas remain presentable at all times.

Documentation & Reporting
- Maintain accurate records of customer interactions, complaints, feedback and service requests.
- Prepare daily, weekly and monthly MIS reports.
- Track customer satisfaction levels and recommend service improv

📌 Walk-in || Customer Care Executive, Guest Relation Executive (Noida)
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