*JLLT Automation CoE*
About The Role
Own the platform lifecycle β Onboarding, Delivery & Lifecycle Management, and Run the Business (RTB) β for a portfolio of Tier 2/3 Configurable Products platforms (Everbridge, IBM Blueworks, Scan2CAD, WoodWing, RecoSoft, Epiplex, Effective Elements), acting as accountable owner and single point of coordination between BE&T;, vendors and JLLT CoEs.
Key Responsibilities
- Own Platform Onboarding β RFI/RFP, evaluation, VRAQ/security assessment, business case, POC setup.
- Coordinate Platform Setup β CDR review, OKTA/SSO, CMDB, Datadog, ITSM & tollgate configuration.
- Lead Delivery & Lifecycle Management β feature evaluation, regression testing, release/code promotion.
- Own Run the Business (RTB) β incident/problem mgmt (P1βP3), MIM bridge calls, BAU continuity.
- Facilitate workshops to define current/future state processes and technology solutions.
- Govern change, recovery & resilience β change/CAB process, DR/BCP exercises.
- Report across L0/L1/L2 KPI framework β cost, ROI, uptime, SLA compliance, action items.
- Manage project scope, budget, schedule, quality and stakeholder communications.
- Resolve technical/operational issues; escalate to EA, SRE or QA as needed.
What You Need
- 15+ years platform management: prioritization, scheduling, documentation, multi-tool experience.
- Strong stakeholder management across business, vendors, and technical teams.
- Excellent workshop/meeting facilitation; strong analytical and problem-solving skills.
- Knowledge of Agile & Waterfall frameworks; solid technical/requirements background.
- Desirable: Real Estate domain experience; customer service applications.
- GDPR/data privacy awareness; excellent written, verbal and presentation skills (English).
- Working knowledge of RACI-based operating models, tollgate governance, and KPI reporting.
Performance Objectives
- Become subject matter expert on JLL Business Process Management and assigned applications.
- Deliver phased rollout of th
📌 Senior Platform Lead (Bengaluru)
🏢 JLL
📍 Bengaluru