Key Responsibilities:
- Answer inbound calls from US customers and assist them with their inquiries.
- Listen actively to customer issues and provide quick, accurate solutions.
- Update and maintain customer records in the computer system during and after calls.
- Meet daily performance targets for call quality and customer satisfaction.
- Escalate complex issues to the correct department when necessary.
Requirements:
- Communication: Excellent spoken and written English with a neutral accent.
- Availability: Must be completely comfortable working US time zones.
- Skills: Positive active listening, patience, and basic computer/typing skills.
- Education: Any Graduate. Graduation is Mandatory
- Experience: Freshers with great communication skills are welcome (or specify 0-1 years of BPO experience).Role & responsibilities