Key Responsibilities

1. Process Excellence Strategy & Governance
- Own the enterprise Process Excellence & Governance charter, standards and operating rhythm on behalf of the leadership team.
- Set and govern process mapping standards, taxonomies and documentation practices used consistently across all domain pods.
- Chair SOP & Controls governance approving, versioning and retiring SOPs, and ensuring controls are current, tested and audit-ready.
- Own the enterprise Metrics & Governance framework: define the KPIs, SLAs and reporting cadence used to track process health and improvement impact.
- Provide oversight and sign-off on 30/60/90 day plans for current initiatives, pods and transformation programmes.

2. Operational Resilience
- Lead operational resilience assessments across functions, identifying single points of failure, control gaps and continuity risks.
- Define resilience standards and recovery playbooks and track remediation of identified gaps to closure.
- Partner with domain pods to embed resilience thinking into day-to-day process design, not just periodic audits.





3. Lean / Continuous Improvement Leadership
- Deploy Lean and Six Sigma methodologies enterprise-wide, driving a self-sustaining continuous improvement culture.
- Facilitate value stream mapping, root cause analysis and waste elimination for priority processes, and coach domain teams to run these independently.
- Conduct or oversee operational audits to assess process compliance and performance, recommend corrective actions and track implementation to closure.

4. Team Leadership & Capability Building
- Build, lead and develop the Process Excellence & Governance team, and manage the broader bench of PEX consultants deployed into domain pods.
- Own the central tool and template library — ensuring process improvement tools are maintained, standardized and accessible enterprise-wide, and that reuse and knowledge-sharing are actively promoted.
- Provide support in process mapping and operational

📌 SVP Process Excellence Property and Casualty Insurance (Gurugram)
🏢 Bean HR Consulting
📍 Gurugram