Job Summary

We are looking for a highly driven and customer-focused Cluster Manager to oversee the overall operations and performance of multiple co-living properties within an assigned cluster. The role will be responsible for ensuring excellent resident experience, maintaining premium service standards, driving occupancy and revenue targets, managing property teams, and ensuring smooth day-to-day operations.

Key Responsibilities
- Manage end-to-end operations of multiple co-living properties within the assigned cluster.
- Ensure all properties operate as per company SOPs, quality standards, and service guidelines.
- Conduct regular property audits to monitor cleanliness, maintenance, safety, and operational efficiency.
- Ensure timely resolution of operational issues and resident escalations.
- Drive occupancy targets and support revenue optimization initiatives.
- Work closely with sales teams to ensure smooth resident acquisition, onboarding, renewals,



and move-outs.
- Monitor collections, outstanding payments, and revenue performance of assigned properties.
- Lead and manage Property Managers, Customer Support teams, Housekeeping, Security, and other on-site staff.
- Conduct regular team meetings, training sessions, and performance reviews.
- Ensure adequate manpower planning and adherence to operational standards.
- Conduct periodic operational audits and ensure compliance with company policies, safety norms, and statutory requirements.
- Track key operational metrics and prepare daily, weekly, and monthly MIS reports.
- Identify process gaps and implement continuous improvement initiatives.

Pay: ₹100,000.00 - ₹150,000.00 per month

Advantages:
- Cell phone reimbursement

Work Location: In person

📌 Cluster Manager Operations (Nagpur)
🏢 Olive Resorts
📍 Nagpur