Greetings from KVC CONSULTANTS LTD

Hiring for the Largest MNC at Bangalore/ Pune Location for Customer Service International Profile.

Work Location: Bangalore / Pune

Skills: International Customer Support - Voice /Blended

ELIGIBLE - FRESHERS / EXP Both

Rotational Shifts & Offs

Experience: 1-5Years

Need Excellent communication skills.

Qualification: UG/Grads both can apply.

5 Days working / night shifts

Bangalore Location Hiring

Salary :-- For Freshers Upto Rs 3.10 to Rs 3.40 LPA

For Experienced:--Upto Rs 6.50 LPA

Perks & Benefits

Hiring for Int Chat Process (Bangalore)

Eligible - Graduates only

Salary- Upto Rs 5.75 Lpa [ 1 year of Int chat exp req]

Rs 7.00 LPA [ 2 years of Int Chat exp required]

5 Days working//Rotational shifts & Offs

Pune Location Hiring

Salary :-- For Freshers Upto Rs 3.10 - 3.80 LPA

For Experienced:--Upto Rs 4.20 - 6.50 LPA

Perks & Benefits

Note- For experienced

(International Voice/BPO Experience required)

Job Description:




- Managing all customer interactions through calls in a timely and professional manner within an agreed service level.
- Complete customer requests for recent/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
- Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.

• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.

• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
- Flexibility to cross-train and support with other complexities in the wider business area.
- Assist with any other key tasks as requested.
- Ability to adapt

📌 International Customer Support (Bengaluru)
🏢 KVC Consultants
📍 Bengaluru