Job Description

What you will do

In this role, you will operate as a core member of the Results Delivery Office (RDO) capability engine, responsible for building, scaling, and driving adoption of the systems, tools, and operating processes that enable enterprise transformation at Amgen.

Reporting to the Associate Director, you will act as a business owner of defined RDO capabilitiesspanning change management frameworks, digital platforms, and AI-enabled solutions. You will work in close partnership with technology and product teams to translate transformation needs into scalable solutions and ensure they deliver measurable business impact.

This role sits at the intersection of business strategy, transformation execution, and technology, requiring solid product thinking, operational discipline, and stakeholder influence.

Roles and Responsibilities:
- Own specific components of the RDO capability stack, translating enterprise transformation priorities into scalable tools, frameworks, and execution standards
- Ensure capabilities are embedded effectively across global programs,



driving consistency and quality of execution
- Act as the business-facing product partner for digital change and AI-enabled solutions
- Act as a key contributor for the knowledge management build/run efforts for Results Delivery Office
- Define business requirements for change tools, including use cases, and success metrics; partner with technology teams on design, build, and release
- Drive adoption strategy, user engagement, and continuous improvement based on feedback and usage data
- Define and track KPIs across adoption, usage, execution quality, and business outcomes
- Develop reporting and insights to assess effectiveness of transformation capabilities
- Identify systemic friction points and lead interventions to improve speed, quality, and impact
- Partner with global transformation and program teams to deploy RDO tools and ways of working
- Act as a connector across business, tech

📌 Change Support Manager (Hyderabad)
🏢 Amgen
📍 Hyderabad