The resource will be responsible for managing and driving resolution of operational and stakeholder escalations related to Customer Onboarding. This role requires close coordination with cross‑functional teams to identify risks, assess impact, and ensure timely mitigation to maintain service stability and stakeholder confidence. The role involves acting as a single point of ownership for escalations, performing root‑cause analysis, tracking corrective actions, and communicating clear status updates to internal and external stakeholders. The ideal candidate should have a strong understanding of back‑office support operations, experience working in complex IT environments, and the ability to manage high‑priority issues with clarity, structure, and accountability. Job role: Experience working in complex, large‑scale projects, supporting day‑to‑day activities in SAP ATLAS tool with minimal supervision. Strong expertise in identifying potential risks in process and data, assessing impact, and implementing mitigation and corrective actions,
including handling escalations where required. Ability to manage and resolve operational and stakeholder escalations by performing root‑cause analysis, coordinating with relevant teams, and driving closure within agreed timelines. Experience working with cross‑functional teams and multiple stakeholders, ensuring process efficiency and smooth handoffs across functions. Preparation and sharing of status reports, escalation updates, and key communications with internal and external stakeholders in a clear and structured manner. Experience in analyzing complex data and making data‑driven decisions to optimize processes and prevent recurrence of issues. Robust communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders during normal operations and escalation scenarios. Proficiency in using ticketing tools such as ServiceNow, JIRA, or similar platforms; e