Job Summary

We are looking for a Customer Service Representative (CSR) to manage customer inquiries and coordinate service appointments for home services such as AC repair, plumbing, electrical, appliance repair, cleaning, and handyman services. The ideal candidate will have excellent communication skills, solid multitasking abilities, and experience scheduling field technicians while delivering outstanding customer service.

Key Responsibilities
- Answer inbound calls, chats, and emails from customers.
- Schedule, reschedule, and confirm service appointments.
- Coordinate with field technicians and assign service requests based on availability.
- Update customers regarding appointment status, delays, or technician ETA.
- Accurately document customer information and service requests in the CRM.
- Resolve customer concerns professionally and escalate complex issues when necessary.




- Follow up with customers to ensure service completion and satisfaction.
- Maintain high-quality customer support while meeting productivity and service-level goals.

Required Qualifications
- 1+ year of Customer Service, Call Center, Dispatcher, or Scheduling experience.
- Excellent verbal and written English communication skills.
- Strong customer service and problem-solving abilities.
- Ability to multitask in a fast-paced environment.
- Experience using CRM, ticketing, or scheduling software.
- Proficient in Microsoft Office and Google Workspace.
- Comfortable working in rotational shifts, including weekends if required.

Preferred Qualifications

📌 Customer Service Representative (India)
🏢 Bright Matrix Global
📍 India