Job Title: Call center Sales Manager

Location: Thane

Years of Exp: 8+ years

We are seeking a highly strategic and motivated Sales Manager (Call Center) with regiona

lexpertise to establish and successfully grow our call center operations in Mumbai, India

.

We create and sell beauty-related and pharmaceutical products through our ecommerce platform

s.

Responsibilitie

s: Managing the daily operation of the call center to meet sales targets and in line with the Company
'
s objectives and strategi
- es:Develop procedures and policies for the sales team to ensure target achieveme
- nt.Set key performance indicators (KPIs) for the team to meet sales targe
- ts.Create effective call scripts and sales promotions to attract and engage custome
- rs.Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfacti
- on.Monitor random calls to enhance quality, minimize errors, and track operational performan
- ce.Ensure all relevant communications and data are updated and recorded accurate
- ly.Review staff performance,



identify coaching needs, and plan coaching sessio
- ns.Handle the most complex customer complaints or inquiri
- es.Support subordinates in resolving difficult issues and provide appropriate directio
- ns.Evaluate staff on KPIs at year-end and set new KPIs for the following ye
- ar.Prepare daily sales repor
- ts.Motivate and retain sta

ff.

Requiremen
- ts: 8+ years in Tele-Sales (Outbo
- und)Young, fast action, energetic & professional in acti
- ons;Proficient in English with 6 years of experience in a similar position, managing team

s of50 or more memb
- ers.Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational lev
- els.Experience in team management systems, with robust analytical thinking and a data-driven approach to evaluat
- ion.Highly responsible towards sales
- taskFamiliarity with a startup environment and strong r

📌 Call Center Sales Manager (Thane)
🏢 Elitez India
📍 Thane