About The Role

About The Role

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Job Title - S&C; GN Comms and Media | Manager- Digital Core (BSS & Digital Channels , Salesforce )

Management Level:Level 7-Manager

Location:Bangalore/ Gurgaon/Pune

Must have skills: Telecom Industry Expertise

, Salesforce Platform experience

Good to have skills:Salesforce Agentforce, Comms Cloud, Sales Cloud, Service Cloud, Experience Cloud, CPQ, Media Cloud

JobSummary:
We are seeking a Salesforce Techno-Functional Executive to drive the delivery, adoption, optimization, and enhancement of Salesforce solutions across Sales, Service, Communications, Media, Agentic AI and other domains. This role involves leveraging Salesforce's capabilities, integrating technologies, and collaborating closely with clients and stakeholders to deliver impactful business transformations.

Roles & Responsibilities:

Consulting & Strategy
- Collaborate with clients and market units to design and deliver tailored Salesforce solutions.
- Proven ability to lead strategic initiatives, design business processes, and propose cutting-edge solutions.




- Contribute to strategy, consulting, and digital transformation initiatives, including proposal building, POV creation, GTM strategy, and asset development for Salesforce products.
- Lead business analysis, process design, and solution architecture for complex projects.

Project Delivery
- Drive end-to-end Salesforce project implementations, covering pre-implementation, discovery, design, development, and post-implementation phases in the capacity of various roles such as Project Manager, Product Owner, Scrum Masters, Delivery Lead, Engagement Lead, Change Lead.
- Facilitate workshops and deliver solutions using Salesforce capabilities like Sales Cloud, Service Cloud, Experience Cloud, Comms Cloud/Media Cloud (CPQ/EPC/CLM/OM), CRM Analytics (Tableau CRM) and Agentforce.
- Deliver management consulting projects for global clients, by independently leading a small to medium-sized teams to drive value creat

📌 GN-IC - Digital Core-BSS & Digital Channels ( Salesforce ) - Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru